Drawn to missions that need thoughtful solutions

Awais AhamedSalesforce Architect

Miami, Florida

I think like an end user and build like an architect.

14×
Certifications
Greenfield Builds
Migrations
AI Agents Live
Mission Control

About me

Salesforce Architect building platforms people trust, solutions people use, and teams strong enough to carry both forward.

Awais Ahamed, Salesforce Architect

Most Salesforce work fails at adoption because it is built to close a ticket, not to fit the way people actually work. I spend the first part of every engagement understanding workflows, pain points, and business context before I write a single line of code. The result is systems people actually use — solutions that hold up as the business grows and changes around them.

I started as a Salesforce Developer, writing Apex and building Visualforce pages and Aura components. Within my first year, I was designing Java-based middleware to integrate with Salesforce, building automations, and working across platforms that drove meaningful productivity gains for end users. That same instinct to go deeper than the brief is still how I approach my work.

Today, I operate as an architect who understands the platform end to end. On one side, I work closely with GTM, Sales, and RevOps leadership on systems that directly impact revenue — part of the conversations where business problems are shaped and translated into scalable Salesforce solutions. On the other side, I focus on the foundation that lets the business move faster with confidence: keeping large production orgs stable, scalable, and secure across acquisitions, integrations, and constant change.

Along the way, I have built and led the teams responsible for delivering these outcomes — mentoring developers from their first Salesforce projects to the point where they could own complex work and think beyond the immediate requirement. My code reviews have always been about more than the code: building better engineers, stronger design habits, and solutions that can scale.

That foundation is what the current chapter is built on. I am now building AI-native solutions that are live in production. Not prototypes, not proofs of concept — agents that users rely on daily to do their jobs. That is the work I want to be known for: building platforms people trust, solutions people use, and teams strong enough to carry both forward.

End-User-First Design

I turn complex business needs into simple, adoption-ready Salesforce experiences — designed around how users actually work, not just how systems are built.

Platform Health & Governance

I protect and scale large Salesforce orgs with clean architecture, disciplined governance, and proactive optimization — keeping the platform fast, stable, and future-ready.

AI-Native Solutions

I build production-ready AI solutions, Agentforce agents, and MCP servers that solve real business problems — moving AI from experimentation to everyday execution.

Team Leadership

I build and lead Salesforce teams across industries, growing entry-level developers into senior engineers with the confidence to own solutions, delivery, and architecture decisions.

AppExchange Development

I build Salesforce managed packages from concept to security review — creating scalable AppExchange-ready solutions that extend the platform with confidence.

Flight Log

Selected work

Fifteen missions across AI, platform health, migrations, and GTM. Open any card for the full case study.

Agentforce · CPQ

Renewal Qualification Agent

Live Agentforce + CPQ agent for 50+ renewal specialists that automates collecting, validating, and transcribing renewal data across opportunities, contracts, and portals.

AgentforceCPQAIAutomation
~8–15 hrs saved / specialist / month
MCP Server · AI

Release Readiness Agent

Custom Salesforce MCP Server connecting case and release data to an AI assistant for 250+ users, letting release teams interactively query what's missing before a release.

MCPAIRelease Management
250+ users · live MCP in production
Agentforce · Knowledge

Triage & Support Agent

Agentforce support agent deployed to all sales users — answers questions from approved Knowledge articles, and when none match, creates and routes a Case via assignment rules.

AgentforceKnowledgeAI
43% deflection rate
Apex · API Gateway

Apex API Gateway for an External AI Chatbot

Designed an Apex-based API gateway in Salesforce, exposing billing operations as secure REST services — consumed by MuleSoft and surfaced through Ada, an external AI chatbot, so customers could self-serve without involving a support agent.

ApexREST APIAPI GatewayMuleSoft
Self-service billing
Governance · Performance

Platform Health Governance

Owned platform health governance for a 3,500+ user production org — a repeatable model to trace CPU timeouts, SOQL limits, row locks, and failed callouts, with exec reporting and JIRA-tracked remediation.

GovernanceApex PerformanceObservability
3,500+ user org reliability
Data Cloud · Snowflake

Data Cloud — Legacy Visibility + Product Telemetry

Streamed legacy-org history into a greenfield org as related lists, and connected Data Cloud to Snowflake via zero-copy to surface live product telemetry on Account records — no ETL, no duplication.

Data CloudSnowflakeZero-Copy
Live telemetry, zero ETL
Custom Metadata · PDF

Generic Document Generator

A configurable, admin-driven PDF generation engine for 600+ sales users — document types, sections, and field mappings defined through Custom Metadata, so new doc types ship with zero code or deploys.

Custom MetadataApexVisualforcePDF Generation
Unlimited doc types · zero deploys
Sales + Service Cloud

Salesforce-to-Salesforce Migration

Technical Lead on a post-acquisition org consolidation across Sales & Service Cloud — 15M+ records, 100+ custom objects, 80GB+ of files — using a custom Java extraction/transform utility.

Sales CloudService CloudJavaData Migration
15M+ records · zero GTM disruption
Service Cloud

Zendesk-to-Salesforce Migration

Led a 6M-record migration from Zendesk into Service Cloud, mapping historical tickets to Cases across record types with transformation logic and data-quality controls.

Service CloudData MigrationZendesk
6M records migrated
Lightning · Flow

Classic-to-Lightning Migration

Technical Lead on a Classic-to-Lightning migration for an insurance/healthcare client with 4,000+ users — converted Workflow Rules & Process Builder to Flow and modernized Attachments to ContentVersion.

LightningFlowMigration
4,000+ users modernized
CTI · LWC

Custom Inside Sales Dialer

Custom CTI app (LWC, Apex, Java middleware) scaled from a 30-user pilot to 2,400 users across Sales, AM, and Support — calls, SMS, voicemail, conferencing, and logging with Zoom + Teams integration.

LWCApexJava MiddlewareCTI
30 → 2,400 users · +15% call volume
LWC · GoJS

Account Org Chart

An interactive account org-chart LWC (built on the GoJS library) on the Account record page for 600+ users — visualizes the contact hierarchy and lets reps reorganize reporting lines, jump to records, and tag relationship intelligence like champions, decision-makers, and blockers.

LWCGoJSJavaScriptData Visualization
Full org visibility · 600+ users
Sales Cloud · RevOps

Sales Pipeline Restructure + GTM Intelligence

Restructured the AM and New Customer pipeline — stages, gates, probabilities, transition automation — and enabled Forecasting, Einstein Activity Capture, and Conversation/Email Insights for leadership.

Sales CloudForecastingEinsteinRevOps
−6% deal cycle · 650+ users
LWC · Dashboards

Manager Homescreen Rollout

Designed homescreen experiences for AM managers and sellers — dashboards for KPI and team visibility, plus custom LWC components for a unified daily seller workspace.

LWCDashboardsAdoption
~1 hr/week saved per manager
Integration · LWC

Salesforce ↔ Zendesk Live Integration

Dynamically rendered LWC form on the Account page populated from Zendesk via REST; on submit, created Zendesk tickets with attachments tied to the right account context.

LWCREST APIZendeskIntegration
Eliminated manual ticket entry
Mission Gear

Skills & certifications

The toolkit I bring to every architecture.

Agentblazer

Legend '26

Double Star Ranger

Trailhead's top rank — twice over

Architecture

  • Solution Design
  • Data Modeling
  • Integration Patterns
  • Sharing & Visibility
  • Governance
  • Technical Debt Reduction

Salesforce Clouds

  • Sales Cloud
  • Service Cloud
  • Data Cloud
  • CPQ

Development

  • Apex
  • Lightning Web Components
  • Aura
  • Visualforce
  • Flow
  • SOQL
  • JavaScript
  • Java
  • AppExchange Development

AI & Integration

  • Agentforce
  • MCP Servers
  • Prompt Engineering
  • REST / SOAP APIs
  • Platform Events
  • Change Data Capture
  • Einstein
  • Snowflake (Zero-Copy)

Leadership & Delivery

  • Mentorship
  • Code Review
  • Architecture Review Board
  • Hiring & Team Building
  • Discovery & Workshops
  • Estimation & Planning
  • Delivery Leadership

Tools

  • Gong
  • Outreach
  • Plivo
  • Glean
  • Gearset
  • GitHub
  • Copado

Certifications

  • Salesforce Certified Application Architect
  • Salesforce Certified Platform Data Architect
  • Salesforce Certified Sharing and Visibility Architect
  • Salesforce Certified Deployment Lifecycle and Architecture Designer
  • Salesforce Certified Platform Developer II
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Platform App Builder
  • Salesforce Certified JavaScript Developer I
  • Salesforce Certified MuleSoft Developer
  • Salesforce Certified Agentforce Specialist
  • Salesforce Certified Business Analyst
  • Salesforce Certified Administrator
  • Salesforce Certified Platform Foundations
  • Certified Scrum Master
Trajectory

The Arc

The path that brought me into orbit.

Today

AI-Native Salesforce Architect

Current chapter

Building Agentforce agents and MCP servers live in production — solutions users rely on daily — while owning platform health, GTM systems, and architecture for large enterprise orgs.

Growth

Salesforce Architect

Enterprise platform ownership

Partnering with GTM, Sales, and RevOps leadership on revenue-impacting systems, while keeping large production orgs stable, scalable, and secure across acquisitions and constant change.

Mid-career

Senior Developer / Technical Lead

Complex delivery & migrations

Leading large-scale migrations and integrations, redesigning trigger and automation patterns, and mentoring developers through code reviews focused on better engineers and scalable design.

Early career

Salesforce Developer

Where it started

Writing Apex and building Visualforce and Aura components — and within the first year, designing Java-based middleware and automations that drove real productivity gains for end users.

The arc above is the story. The full flight plan and exact coordinates are one click away.

Resume
From the Crew

Vouched for

A few words from the leaders I've built for and with.

Awais has a rare ability to translate real business needs into scalable, practical solutions inside the tools. He asks the right questions, clarifies requirements, and then delivers implementations that hold up as the business evolves.

RM

Rob McCarthy

VP, Sales Operations

Awais possesses a deep understanding of Salesforce architecture, which he adeptly applies to streamline operations and enhance system functionality. His ability to swiftly grasp project requirements, coupled with his skill in formulating the right questions, enables him to deliver tailored solutions that consistently exceed expectations.

MG

Melvin Giles

Head of Sales Operations & Enablement

Awais's most notable achievement was building a high-tech, high-value app for a client, resulting in a substantial increase in user adoption from hundreds to thousands. Known as the go-to person for technical guidance within our account, Awais consistently provided valuable insights and solutions.

VS

Venky Sundaram

Enterprise Business Systems

Open a Channel

Let's build something stellar

Have a challenge to solve, a system to scale, a messy process to untangle, or an architecture idea to explore? Send a transmission.

awais.ahamed.sf@gmail.com

Headquartered in the Salesforce ecosystem, powered by clean architecture and thoughtful automation. I reply within a business day — no governor limits on enthusiasm and curiosity.