Led a 6M-record migration from Zendesk into Salesforce Service Cloud, consolidating historical support data into a centralized Salesforce service model.
Mapped legacy ticket data into Salesforce Cases across multiple record types, applying transformation logic for record type alignment, field mapping, data quality controls, and historical data preservation. The migration retained critical customer support history while enabling the business to standardize service operations, improve reporting, and increase support visibility inside Salesforce.
The result was a cleaner, more scalable service operating model with complete historical customer support context available directly within Salesforce.