Owned platform health governance for a 3,500+ user production Salesforce org, providing executive visibility into recurring production issues, failed integrations, technical debt, and platform reliability risks.
Built a repeatable governance model to categorize errors by source, root cause, business impact, remediation owner, and open action items, giving VP and Director leadership a clear view of platform stability and ongoing remediation efforts.
Led analysis and remediation across Apex CPU timeouts, SOQL limits, heap size issues, row locks, failed callouts, trigger performance, async failures, and error logging gaps. Key improvements included resolving CPU timeouts during quote submissions, reducing failed callouts, profiling quote trigger execution, redesigning trigger patterns, improving async handling, and strengthening the Salesforce error logging framework.